Product guides and banking support

We’ve got simple instructions and resources to help you manage your banking and products online.

Card support

Help to manage your credit or debit card.

  • Set up a new card and PIN.

  • Learn how to avoid interest and fees and pay your credit card.

  • Update your credit card details and make changes to your account.

  • Block a lost or stolen card.
View all card guides

Home loan support

Help to manage your home loan.

  • Set up and manage your home loan repayments.

  • Set up and manage your offset account or use your redraw facility.

  • Update your personal details online.

  • Estimate your home loan repayments as interest rates change.
View all home loan guides

Personal loan support

Help to manage your personal loan.

  • Accept your loan documents online

  • Set up loan repayments

  • Make changes to your personal loan

  • Close your personal loan
View all personal loan guides

Payments and transfers support

Help to manage online payments and transfers.

  • Create a PayID® for faster payments

  • Create and edit one-off or regular payments

  • Move money between your accounts

  • Pay bills using BPAY®
View all payments and transfers guides

Term deposit support

Help to manage your term deposit.

  • Make changes to your term deposit.

  • Access your money before maturity.

  • Renew your term deposit.

  • Find our current term deposit interest rates.
Manage your rollover

Online banking support

Help to complete simple tasks online.

  • Register and log into online banking

  • Reset your internet banking password

  • Update your contact details

  • Access statements and letters online
View all online banking guides

Need help with business banking? Take a look at our help and support for business products and services.

More helpful resources

Help

Guides, tools and FAQs to help you manage your banking products and services.

Financial assistance

If you’re experiencing financial difficulty, there are some ways we can help.

Important information for our personal banking products

Find our product disclosure statements and terms and conditions for personal banking products and services.

NAB Security

Learn how to stay safe online with our security tips or contact us to report fraud and scams.

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

Contact us

Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.

View all personal banking contacts

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

NAB Internet Banking and NAB app

®BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

PayID® is a registered trademark of NPP Australia Limited.

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.